FAQ
Answers to the questions we get asked most. If yours isn't here, email support@hyperlabs.com.au and we'll come back to you within 1 business day.
Shipping and delivery
How much is shipping?
Standard shipping is free Australia-wide on every order, with no minimum spend. The only exception is DOF Reality motion simulators and motion cockpit rigs (M2, H2, H3, H4, H6, P2, P3, P4, P6), which ship by specialist freight at a flat $280 AUD. That charge is shown at checkout before you pay.
How long will my order take?
Orders are processed and dispatched within 3 to 5 business days, and standard delivery takes a further 3 to 7 business days. That gives a total window of 6 to 12 business days from order to arrival. Regional and remote addresses can take longer.
Do you ship internationally?
No. We currently ship within Australia only — all states and territories.
Which carriers do you use?
Standard parcels go with Australia Post or Sendle. Cockpits, motion platforms and monitor stands go with specialist freight carriers suited to the item.
How do I track my order?
You'll get a dispatch email with a tracking number once your order leaves the warehouse. See our Track Your Order page for the full detail.
Orders, returns and cancellations
Can I cancel my order?
Yes, any time before it's dispatched — email us with your order number and we'll refund you in full. DOF Reality motion simulators are built to order, so those can only be cancelled within 24 hours of purchase.
What is your returns window?
You have 30 days from the day you receive your order to notify us and start a return. Full detail is in our Returns and Refunds Policy.
Do you charge restocking fees?
No. We do not charge restocking fees on any return.
Who pays for return shipping?
If the item is faulty, damaged or not what you ordered, we cover return shipping. If you've changed your mind, return shipping is at your cost.
How long does a refund take?
Once we've received and inspected the return, we refund to your original payment method. Allow 5 to 10 business days for it to appear on your statement.
Products and compatibility
Which brands do you carry?
DOF Reality, Playseat, Honeycomb Aeronautical, Ignition Controls and RaceBox. We're adding further brands through 2026.
Will this wheel base / seat / control fit my cockpit?
Compatibility is listed on each product page where the manufacturer specifies it. If it isn't clear, email us with the cockpit and hardware you already own and we'll confirm before you buy. We'd rather answer a question than process a return.
Is my gear console compatible?
Some of it. Console-compatible products are grouped in our Console Compatible collection, with PlayStation and Xbox listed separately. If a product isn't in that collection, treat it as PC-only unless the product page says otherwise.
What warranty do I get?
All products carry the manufacturer's warranty, which varies by brand and is stated on the product page or in the documentation supplied with the item. Separately, and regardless of manufacturer terms, your rights under the Australian Consumer Law always apply — including to a repair, replacement or refund for a major failure. If something goes wrong, contact us first and we'll handle it with the supplier on your behalf.
Are your products genuine and Australian-stocked?
Yes. Everything we sell is sourced through authorised Australian suppliers and ships from within Australia. No parallel imports, no international drop-shipping, no customs delays.
Payment and account
What payment methods do you accept?
Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in Australian dollars and include GST.
Are your prices in AUD and do they include GST?
Yes to both. The price you see is the price you pay, plus freight only where the $280 motion-simulator rate applies.
How do I contact a real person?
Email support@hyperlabs.com.au or call +61 412 451 502 between 9:00am and 5:00pm AWST, Monday to Friday. You can also use the form on our Contact Us page.
Business details
HyperLabs
ABN 48 990 928 521
18 Phar Lap Road, Wattle Grove WA 6107, Australia
Email: support@hyperlabs.com.au
Phone: +61 412 451 502