FAQ
Last Updated: 24 August 2026
Orders
How do I place an order?
Select the product you would like to purchase, choose the available options, add it to your cart and proceed to checkout.
Follow the checkout instructions to provide your delivery and payment information and complete your order.
What is your order cut-off time?
Our daily order cut-off time is 2:00 PM Australian time.
Orders placed after the cut-off may be processed on the following business day.
The cut-off time does not guarantee same-day dispatch.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@hyperlabs.com.au.
We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. Once an order has been processed or shipped, changes or cancellation may no longer be possible.
Shipping
Where do you ship?
Hyper Labs currently ships within Australia only.
How long does processing take?
Orders generally require 3–5 business days for processing.
How long does shipping take?
After processing, standard delivery generally takes 3–7 business days.
The estimated overall timeframe is therefore approximately 6–12 business days from order placement.
Delivery times are estimates and may vary due to carrier delays, public holidays, weather and other circumstances outside our reasonable control.
How much is shipping?
Our standard shipping fee is $80 AUD per order.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Will I receive tracking information?
Where tracking is available, shipping and tracking information will be provided after your order has been dispatched.
Please check your email inbox, including your spam or junk folder.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected delivery timeframe, contact us at:
Please provide your order number so we can investigate the delivery.
Returns
Do you accept returns?
Yes. Hyper Labs offers a 30-day return period for eligible returns.
The 30-day period begins when you receive your order.
Do you accept change-of-mind returns?
Yes. We accept eligible change-of-mind returns within 30 days of delivery.
For change-of-mind returns, products should generally be unused and returned in their original condition with packaging and accessories where reasonably possible.
This does not limit any rights you have under the Australian Consumer Law.
Who pays for return shipping?
Hyper Labs covers the return shipping cost for eligible returns.
This includes eligible:
- change-of-mind returns;
- defective products;
- damaged products;
- incorrect products; and
- exchanges.
Do you charge a restocking fee?
No. Hyper Labs does not charge a restocking fee for eligible returns or exchanges.
What if my product is defective?
Contact us at support@hyperlabs.com.au and explain the problem.
Depending on the circumstances and the nature of the failure, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.
Your Australian Consumer Law rights are not limited by our 30-day return policy.
What if I received the wrong product?
Contact us as soon as possible with your order number and details of the product you received.
We will investigate the issue and arrange an appropriate resolution.
Can I exchange a product?
Yes. Hyper Labs offers exchanges for eligible products within the 30-day return period.
Contact our support team to arrange an exchange.
If the replacement product is unavailable, we will contact you regarding an alternative or refund.
Refunds
How long does a refund take?
Once a refund has been approved and the required return process has been completed, Hyper Labs will process the refund within 10 days.
Your bank or payment provider may require additional time to make the funds available.
How will I receive my refund?
Refunds will generally be returned to the original payment method used for the purchase, unless another method is agreed or required by law.
Are my Australian Consumer Law rights protected?
Yes.
Our policies do not exclude, restrict or modify consumer guarantees and remedies that cannot legally be excluded under the Australian Consumer Law.
Products
Are product prices shown in Australian dollars?
Yes. Prices on our website are displayed in AUD (Australian dollars) unless otherwise stated.
Can product images differ slightly from the actual product?
Minor differences in colour, appearance or packaging may occur.
If a product does not match its description or otherwise fails to meet an applicable consumer guarantee, your rights under Australian law continue to apply.
Customer Support
How can I contact Hyper Labs?
You can contact us through:
Email: support@hyperlabs.com.au
Phone: +61 412 451 502
What are your customer service hours?
Our customer service team is available:
Monday to Friday
9:00 AM – 5:00 PM AWST
How quickly will you respond?
We aim to respond to customer enquiries during our normal customer service hours.
For faster assistance with an order enquiry, please include your order number in your message.
Business Information
Where is Hyper Labs located?
Hyper Labs
18 Phar Lap Road
Wattle Grove WA 6107
Australia
ABN: 48 990 928 521
Do you ship internationally?
No. Hyper Labs currently ships within Australia only.
Need More Help?
If you cannot find the answer to your question here, please contact our support team.
Hyper Labs
Email: support@hyperlabs.com.au
Phone: +61 412 451 502
Monday–Friday, 9:00 AM–5:00 PM AWST
We're happy to help with questions about products, orders, shipping, returns, exchanges and refunds.