Terms of service
Last Updated: 24 August 2026
Welcome to Hyper Labs. These Terms of Service govern your use of the Hyper Labs website and your purchase of products from us.
By accessing our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.
1. About Hyper Labs
Hyper Labs is an Australian business providing products to customers within Australia.
Business details:
Business Name: Hyper Labs
ABN: 48 990 928 521
Address: 18 Phar Lap Road, Wattle Grove WA 6107, Australia
Phone: +61 412 451 502
Email: support@hyperlabs.com.au
Our customer service hours are:
Monday to Friday, 9:00 AM – 5:00 PM AWST
2. Acceptance of These Terms
By accessing or using our website, you agree to comply with these Terms of Service and any other policies published on our website.
If you do not agree with these Terms, please do not use our website or purchase products from us.
We reserve the right to update these Terms from time to time. Any changes will become effective when they are published on our website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing and other information displayed on our website are accurate and up to date.
However, minor differences in product appearance, colour or packaging may occur.
If a product does not match its description, is not of acceptable quality, is not fit for its stated purpose, or otherwise fails to meet a consumer guarantee under Australian law, your rights under the Australian Consumer Law will apply.
4. Pricing
All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.
We reserve the right to correct pricing, description or other errors on our website.
If an error affects an order you have placed, we will contact you as soon as reasonably practicable and provide you with appropriate options.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is not considered accepted until Hyper Labs confirms the order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or product information error;
- we reasonably suspect fraudulent or unauthorised activity; or
- we are unable to fulfil the order.
If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.
6. Order Cut-Off Time
Orders placed before 2:00 PM Australian time on a business day will generally be processed according to our normal processing schedule.
Orders placed after the 2:00 PM cut-off time may be processed on the following business day.
The order cut-off time does not guarantee same-day dispatch.
7. Shipping and Delivery
Hyper Labs currently ships within Australia only.
Our standard shipping information is:
- Processing time: 3–5 business days
- Estimated shipping time: 3–7 business days after processing
- Shipping fee: $80 AUD
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, incorrect delivery information or other unforeseen circumstances.
We will make reasonable efforts to assist customers where a delivery is delayed.
Customers are responsible for providing accurate delivery information when placing an order.
8. Returns and Change of Mind
Hyper Labs offers a 30-day return period for eligible returns.
To request a return, please contact us at support@hyperlabs.com.au within 30 days of receiving your order.
Unless otherwise required by the Australian Consumer Law, change-of-mind returns are subject to the following conditions:
- the return must be requested within 30 days of delivery;
- the product should be unused and in its original condition;
- the product should be returned with its original packaging where reasonably possible; and
- we cover the return cost of returning the product for a change-of-mind return.
There is no restocking fee.
This change-of-mind policy does not limit or exclude any rights a customer has under the Australian Consumer Law.
9. Faulty, Defective or Non-Conforming Products
If a product is faulty, defective, damaged, unsafe, does not match its description, is not of acceptable quality, or otherwise fails to meet an applicable consumer guarantee, please contact us as soon as possible.
Depending on the circumstances and whether the problem is a major or minor failure, you may be entitled to a repair, replacement, refund or another remedy under the Australian Consumer Law.
Hyper Labs will assess the reported problem and provide the remedy required by law.
We will not use this policy to exclude, restrict or replace any consumer guarantee or remedy that cannot legally be excluded under the Australian Consumer Law.
10. Exchanges
Hyper Labs accepts eligible exchange requests.
Customers wishing to exchange a product should contact:
Email: support@hyperlabs.com.au
within 30 days of receiving the order.
For change-of-mind exchanges, the product must generally be returned in unused and original condition.
Where a product is defective or otherwise covered by the Australian Consumer Law, the customer's statutory rights apply and will not be limited by this exchange policy.
11. Return Shipping Costs
For change-of-mind returns, we are generally responsible for the cost of returning the product
and where a product has a fault or another issue covered by the Australian Consumer Law, Hyper Labs will handle return costs and other reasonable costs as required by applicable law.
Nothing in this policy is intended to require a customer to bear costs that Hyper Labs is legally required to cover.
12. Refunds
Where a refund is approved, Hyper Labs will process the refund within 10 days.
Refunds will generally be made using the original payment method where reasonably possible.
The time required for the funds to appear in the customer's account may depend on the customer's bank or payment provider.
Nothing in this section limits any refund rights available under the Australian Consumer Law.
13. Consumer Guarantees Under Australian Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights are provided under the Australian Consumer Law and operate independently of any voluntary return or warranty policy offered by Hyper Labs.
14. Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy, liability or obligation that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable Australian legislation.
To the extent permitted by law, Hyper Labs is not responsible for loss or delay caused by circumstances outside our reasonable control.
This clause does not limit any rights a customer may have where Hyper Labs has failed to comply with an applicable consumer guarantee.
15. Website Use
You agree to use the Hyper Labs website lawfully and not to:
- use the website for fraudulent or unlawful purposes;
- interfere with the security or operation of the website;
- attempt to gain unauthorised access to our systems;
- introduce malicious software or harmful code; or
- reproduce or misuse website content without permission.
16. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, website design and other materials, belongs to or is used by Hyper Labs with appropriate permission.
You may not reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.
17. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy and understand how we collect, use and manage personal information.
18. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics providers or other service providers.
Your use of third-party services may also be subject to their respective terms and conditions and privacy policies.
19. Events Outside Our Control
Hyper Labs will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, extreme weather, transport disruptions, telecommunications failures, government actions, industrial disputes or other unforeseen circumstances.
We will take reasonable steps to minimise the effect of such events where possible.
20. Applicable Law
These Terms are governed by the laws applicable in Australia and, where applicable, the laws of Western Australia.
Nothing in these Terms limits any rights or protections available to consumers under applicable Australian law.
21. Contact Us
If you have questions regarding these Terms, an order, a return, an exchange or a product issue, please contact us:
Hyper Labs
18 Phar Lap Road
Wattle Grove WA 6107
Australia
Phone: +61 412 451 502
Email: support@hyperlabs.com.au
Customer Service Hours:
Monday to Friday
9:00 AM – 5:00 PM AWST
We aim to respond to customer enquiries during our normal business hours.