Privacy policy
Effective date: 24 August 2026
HyperLabs ("HyperLabs", "we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. It applies to hyperlabs.com.au and to any purchases, enquiries, or communications you have with us.
We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Who we are
HyperLabs ABN 48 990 928 521
18 Phar Lap Road, Wattle Grove WA 6107, Australia
Email: support@hyperlabs.com.au
Phone: +61 412 451 502
Information we collect
Information you give us directly:
- name, email address, phone number, delivery and billing address
- order details and purchase history
- account login details, if you create an account
- messages, enquiries, or support correspondence you send us
- any information you provide when leaving a product review
Information collected automatically:
- IP address, browser type, device information
- pages viewed, referring URLs, and general browsing behaviour on our site, via cookies and similar technologies
- approximate location, inferred from IP address
Information from third parties:
- payment confirmation from our payment processor (we do not receive or store full card numbers)
- delivery status updates from our shipping carriers
- fraud-prevention or verification signals from our payment or platform providers, where applicable
We do not knowingly collect information from children, and our store is intended for adults making purchasing decisions.
How we use your information
We use personal information to:
- process and fulfil orders, including payment, dispatch, and delivery
- communicate with you about your order, including confirmations, shipping updates, and support requests
- respond to enquiries and provide customer service
- process returns, refunds, and warranty claims
- improve our website, product range, and customer experience
- detect and prevent fraud, abuse, or security issues
- send you marketing communications, where you have opted in, which you can unsubscribe from at any time
- comply with our legal and tax obligations
We do not use your personal information for any purpose beyond what is reasonably necessary to operate our store and serve our customers, and we do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use the site, and, where applicable, measure the performance of marketing campaigns.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the site, including checkout.
Who we share information with
We share personal information only where necessary to operate our business, including with:
- Shopify, our e-commerce platform provider, which processes and stores order and customer data on our behalf
- payment processors (such as Shopify Payments, PayPal, or card networks), to process transactions securely
- shipping carriers (such as Australia Post, Sendle, or specialist freight partners), to deliver your order
- IT and hosting providers, to operate and secure our website
- professional advisers (such as accountants or legal counsel), where reasonably required
- government or regulatory bodies, where required by law
We require these providers to protect your information and use it only for the purposes we've engaged them for. We do not share your personal information with third parties for their own independent marketing purposes without your consent.
Overseas disclosure
Some of our service providers, including Shopify and certain payment processors, may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection, consistent with our obligations under the Privacy Act.
Data security
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption for data transmitted through checkout, and we do not store full payment card details.
No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security.
How long we keep your information
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, tax, or dispute-resolution requirements. Order records are generally retained for at least 7 years to meet Australian tax record-keeping obligations.
Your rights
Under Australian privacy law, you have the right to:
- ask what personal information we hold about you
- request correction of inaccurate or out-of-date information
- ask us to delete your personal information, subject to our legal retention obligations
- opt out of marketing communications at any time
- lodge a complaint if you believe we have mishandled your personal information
To exercise any of these rights, contact us at support@hyperlabs.com.au. We will respond within a reasonable time, generally within 30 days.
Marketing communications
If you've opted in to receive marketing emails or SMS from us, you can unsubscribe at any time using the link in any marketing email, or by contacting support@hyperlabs.com.au. Opting out of marketing does not affect transactional messages related to an order you've placed.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at support@hyperlabs.com.au so we can investigate and resolve the issue.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The effective date at the top of this page will indicate when it was last updated. Continued use of our site after changes take effect constitutes acceptance of the updated policy.
Contact us
HyperLabs ABN 48 990 928 521
18 Phar Lap Road, Wattle Grove WA 6107, Australia
Email: support@hyperlabs.com.au
Phone: +61 412 451 502
Support hours: 9:00 am – 5:00 pm AWST, Monday to Friday