Shipping policy
Where we ship
HyperLabs ships within Australia only — all states and territories, including regional and remote addresses. We do not currently ship internationally.
Order processing time
Most orders are processed and dispatched within 3 to 5 business days of payment confirmation. Our order cutoff is 2:00pm AWST - orders placed before this time on a business day begin processing that same day; orders placed after 2:00pm AWST begin processing the next business day. Business days are Monday to Friday, excluding Western Australian public holidays.
Motion simulators from DOF Reality are built to order and may take longer to dispatch. If your order will take longer than 5 business days to leave our supplier, we will email you with a revised timeframe.
Delivery time
Standard delivery takes 3 to 7 business days after dispatch, giving a total window of 6 to 12 business days from order to arrival.
Regional, rural and remote addresses may take longer. Large freight items delivered by specialist carriers are booked in with you directly, and delivery timing is confirmed at that point.
Shipping costs
Free standard shipping Australia-wide on all orders. There is no minimum spend and no handling fee.
The one exception is DOF Reality motion simulators and motion cockpit rigs, which ship by specialist freight at a flat $280 AUD within Australia. This applies to the following products only:
- DOF Reality M2, H2, H3, H4 and H6 motion platforms
- DOF Reality P2, P3, P4 and P6 cockpit rigs
The $280 freight charge is shown at checkout before you pay. Every other product on the site — including all DOF Reality accessories, seats, harnesses, mounts and cables — ships free.
We do not add surcharges after you have paid. In the rare case that a remote delivery address makes a freight booking genuinely unviable, we will contact you before dispatch and offer you a full refund rather than asking you for more money.
Shipping carriers
Standard parcels are sent with Australia Post or Sendle. Large or heavy items — cockpits, motion platforms and monitor stands — are sent with specialist freight carriers appropriate to the item and destination.
Order tracking
You will receive an order confirmation email immediately after purchase, and a dispatch email containing your tracking number once your order leaves the warehouse. You can track your parcel at Australia Post or Sendle using that number.
If you have not received a tracking number within 5 business days of ordering, email support@hyperlabs.com.au with your order number and we will chase it up.
For more detail, see our Track Your Order page.
Order cancellations
You can cancel any order that has not yet been dispatched. Email support@hyperlabs.com.au with your order number and the word CANCEL in the subject line. We will confirm your cancellation within 1 business day and refund the full amount to your original payment method — allow 5 to 10 business days for it to appear on your statement.
DOF Reality motion simulators are built to order and can only be cancelled within 24 hours of purchase. After 24 hours the build has been committed with our supplier and the order can no longer be cancelled — you would need to return it under our Returns and Refunds Policy instead.
Once any order has been dispatched it cannot be cancelled. Return it under our Returns and Refunds Policy instead.
Damaged or lost deliveries
If your order arrives damaged, photograph the packaging and the item before unpacking further and email the photos to support@hyperlabs.com.au within 7 days of delivery. We will arrange a replacement or a full refund at no cost to you.
If tracking shows your parcel as delivered but you have not received it, contact us within 14 days and we will open an investigation with the carrier.
Contact us
HyperLabs
ABN 48 990 928 521
18 Phar Lap Road, Wattle Grove WA 6107, Australia
Email:Â support@hyperlabs.com.au
Phone:Â +61 412 451 502
Hours: 9:00am – 5:00pm AWST, Monday to Friday