Shipping policy

Last Updated: 24 August 2026

At Hyper Labs, we aim to provide a clear and reliable delivery experience for customers across Australia. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

Hyper Labs currently ships within Australia only.

We do not currently offer international shipping.

2. Shipping Fee

Our standard shipping fee is:

$80 AUD per order

The applicable shipping fee will be displayed during the checkout process before you complete your purchase.

3. Order Processing Time

Orders generally require 3–5 business days for processing before they are handed to the delivery carrier.

Processing time may include:

  • payment verification;
  • order confirmation;
  • product preparation;
  • quality checks; and
  • packaging for dispatch.

Processing times are estimates and may occasionally be affected by circumstances outside our reasonable control.

4. Order Cut-Off Time

Our daily order cut-off time is:

2:00 PM Australian time

Orders placed before the 2:00 PM cut-off on a business day will generally be processed according to our normal processing schedule.

Orders placed after 2:00 PM may be treated as being received on the following business day for processing purposes.

The 2:00 PM cut-off does not guarantee same-day dispatch.

5. Delivery Time

After an order has been processed, standard delivery generally takes:

3–7 business days

Therefore, the typical overall timeframe from order placement to delivery is approximately:

6–12 business days

This timeframe is an estimate and is not a guaranteed delivery date.

Delivery times may vary depending on the destination, carrier capacity, weekends, public holidays, weather, and other circumstances outside our reasonable control.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please carefully check your:

  • name;
  • street address;
  • suburb;
  • state;
  • postcode; and
  • contact details.

Hyper Labs is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at support@hyperlabs.com.au.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes will be possible after processing or dispatch.

7. Delivery Delays

Estimated delivery times are provided as a guide and may be affected by circumstances outside Hyper Labs' reasonable control.

These may include:

  • carrier delays;
  • severe weather;
  • natural disasters;
  • public holidays;
  • transport disruptions;
  • incorrect or incomplete delivery information;
  • unexpected operational delays; or
  • other events outside our reasonable control.

If your order is delayed, please contact us and we will make reasonable efforts to assist you in locating and following up on the shipment.

8. Lost or Missing Deliveries

If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact us at:

Email: support@hyperlabs.com.au
Phone: +61 412 451 502

We may contact the relevant delivery carrier to investigate the shipment.

Where a product has not been delivered or has been lost in transit, Hyper Labs will work with the customer to provide an appropriate resolution in accordance with applicable Australian law.

9. Damaged Deliveries

If your order arrives damaged, please contact Hyper Labs as soon as reasonably possible.

We recommend providing:

  • your order number;
  • photographs of the damaged packaging;
  • photographs of the damaged product; and
  • a description of the issue.

We will assess the issue and provide an appropriate resolution.

Nothing in this section limits any rights or remedies available to consumers under the Australian Consumer Law.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us at support@hyperlabs.com.au.

Please provide your order number and details of the issue so that we can investigate and assist you.

Where an error has been made by Hyper Labs, we will take reasonable steps to correct the issue.

11. Returns and Return Shipping

Hyper Labs covers the return shipping cost for eligible returns.

This applies to both:

  • defective or non-conforming products; and
  • eligible non-defective or change-of-mind returns.

There is no restocking fee for eligible returns.

For complete information about return eligibility and the return process, please refer to our Returns & Refund Policy.

12. Australian Consumer Law

Our shipping policy does not exclude, restrict or modify any rights or remedies that consumers may have under the Australian Consumer Law.

If a product fails to comply with an applicable consumer guarantee, Hyper Labs will provide the remedy required by law.

13. Contact Us

If you have questions about shipping or delivery, please contact us:

Hyper Labs
18 Phar Lap Road
Wattle Grove WA 6107
Australia

Phone: +61 412 451 502
Email: support@hyperlabs.com.au

Customer Service Hours:
Monday to Friday
9:00 AM – 5:00 PM AWST

We aim to respond to customer enquiries during our normal business hours.