Refund policy

Last Updated: 24 August 2026

At Hyper Labs, we want you to be satisfied with your purchase. This Returns & Refund Policy explains how returns, exchanges and refunds are handled.

This policy applies in addition to, and does not limit, your rights under the Australian Consumer Law (ACL).

1. 30-Day Returns

Hyper Labs offers a 30-day return period.

You may request a return within 30 days of receiving your order.

Our 30-day return policy applies to eligible change-of-mind returns as well as returns involving products that are defective, damaged or otherwise do not meet applicable requirements.

For change-of-mind returns, the product should generally be returned:

• within 30 days of delivery;
• in its original condition;
• unused where reasonably possible; and
• with its original packaging and accessories where reasonably possible.

These conditions do not override or restrict any rights you may have under the Australian Consumer Law.

2. Change-of-Mind Returns

If you change your mind about a purchase, Hyper Labs accepts eligible returns within 30 days of delivery.

Examples of a change-of-mind return may include:

• you no longer want the product;
• you purchased the wrong product;
• you no longer need the product; or
• you simply changed your mind after receiving it.

Where the product is eligible for a change-of-mind return, Hyper Labs will accept the return subject to the conditions outlined in this policy.

Hyper Labs covers the return shipping cost for eligible change-of-mind returns.

There is no restocking fee.

3. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, unsafe, materially different from its description, or otherwise does not meet an applicable consumer guarantee, please contact us as soon as possible.

Depending on the circumstances and whether the problem is a major or minor failure, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.

Hyper Labs will cover the return shipping cost for eligible defective or non-conforming products.

You should not be required to pay return costs where Hyper Labs is legally responsible for those costs.

4. Australian Consumer Law Rights

Our voluntary 30-day return policy does not replace your statutory rights.

Under the Australian Consumer Law, products must meet applicable consumer guarantees, including requirements relating to acceptable quality, safety, durability, description and fitness for purpose.

If a product has a major failure, you may generally choose between a refund or replacement. For a minor failure, the business may generally repair the product, subject to the consumer guarantee rules.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify rights or remedies that cannot legally be excluded, restricted or modified under Australian law.

5. Exchanges

Hyper Labs offers exchanges for eligible products.

If you would like to exchange an item, please contact us within 30 days of receiving your order.

An exchange may be requested where:

• you received the wrong product;
• you received a defective product;
• the product was damaged during delivery; or
• you would like to exchange an eligible product under our change-of-mind policy.

Hyper Labs covers the return shipping cost for eligible exchanges.

If the requested replacement product is unavailable, we will contact you to discuss an appropriate alternative or refund.

Where an exchange relates to a product that has a problem covered by the Australian Consumer Law, your statutory rights will apply.

6. Return Shipping Costs

Hyper Labs covers the return shipping cost for eligible returns and exchanges.

This includes:

• defective products;
• damaged products;
• incorrect products;
• non-conforming products; and
• eligible change-of-mind returns.

Customers will not be charged a restocking fee.

We may provide return instructions or a return shipping method depending on the circumstances of the return.

7. How to Request a Return

To request a return, please contact us:

Email: support@hyperlabs.com.au
Phone: +61 412 451 502

Please provide:

• your full name;
• order number;
• product name;
• reason for the return; and
• photographs or other information about the product where relevant.

For defective, damaged or incorrect products, photographs may help us assess the issue and arrange the appropriate solution more efficiently.

8. Return Assessment

Once we receive your return request, Hyper Labs may need to assess the product before determining the appropriate resolution.

For products returned under the Australian Consumer Law, we will assess the nature and seriousness of the problem in accordance with applicable consumer guarantee requirements.

For change-of-mind returns, the product must meet the applicable conditions of our voluntary 30-day return policy.

The conditions applicable to change-of-mind returns will not be used to restrict a customer's statutory rights where a product has a consumer guarantee failure.

9. Refunds

Where a refund is approved, Hyper Labs will process the refund within 10 days.

Refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed or required by law.

The time for the refund to appear in your account may depend on your bank, card issuer or payment provider.

For a major failure covered by the Australian Consumer Law, a customer may be entitled to a refund or replacement, and the refund should generally reflect the amount paid for the affected product.

10. No Restocking Fee

Hyper Labs does not charge a restocking fee on eligible returns or exchanges.

11. Products That Cannot Be Returned

Where applicable, certain products may not be eligible for a change-of-mind return because of their nature, hygiene requirements, customisation, or other legitimate reasons.

Any such exclusion will be clearly communicated before purchase where required.

These exclusions do not apply to or limit rights available under the Australian Consumer Law.

12. Return Condition

For a change-of-mind return, products should generally be returned in their original condition, with original packaging and accessories where reasonably possible.

For products returned because of a defect, damage or other consumer guarantee issue, Hyper Labs will assess the issue based on the circumstances.

A product does not necessarily need to be in its original packaging for a customer to exercise rights relating to a faulty product under the Australian Consumer Law.

13. Refunds for Shipping

Where an eligible return results in a refund, the treatment of the original shipping charge will depend on the reason for the return and the applicable consumer guarantee requirements.

Where Australian Consumer Law requires Hyper Labs to refund an amount paid for the affected product or associated costs, we will provide the remedy required by law.

14. Refund Timing

Once a refund has been approved and the required return process has been completed, Hyper Labs will process the refund within 10 days.

Please allow additional time for your bank or payment provider to make the funds available in your account.

15. Contact Us

For returns, exchanges or refund enquiries, please contact:

Hyper Labs
18 Phar Lap Road
Wattle Grove WA 6107
Australia

Email: support@hyperlabs.com.au
Phone: +61 412 451 502

Customer Service Hours:
Monday to Friday
9:00 AM – 5:00 PM AWST

16. Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is intended to operate alongside those rights and does not replace them.