Track Your Order
Every HyperLabs order is sent with tracking. Here's exactly how it works and what to do if something doesn't look right.
How tracking works
- Order confirmation. You'll receive a confirmation email immediately after checkout with your order number. Keep this — you'll need it for any enquiry.
- Processing. Orders are processed and dispatched within 3 to 5 business days. Nothing will show in tracking during this stage.
- Dispatch email. Once your order leaves the warehouse you'll receive a second email containing your tracking number and the carrier.
- Track it. Enter that number on the carrier's site below.
Track by carrier
Use the link that matches the carrier named in your dispatch email:
- Australia Post — auspost.com.au/mypost/track
- Sendle — sendle.com tracking
- Specialist freight (motion simulators, cockpits and large monitor stands) — these are booked in with you directly by the freight carrier, who will contact you to arrange a delivery window. You'll receive the carrier's own consignment reference by email.
Check your order in your account
If you created an account at checkout, you can view your order status and tracking at any time from your account page.
Common tracking questions
I haven't received a tracking number
Allow the full 3 to 5 business day processing window first, and check your spam or promotions folder. If it's been more than 5 business days since you ordered, email support@hyperlabs.com.au with your order number and we'll chase it up with the warehouse.
Tracking hasn't updated in several days
Scans can pause between depots, particularly for interstate and regional deliveries. If there's been no movement for 5 business days, contact us and we'll open an enquiry with the carrier on your behalf.
Tracking says delivered but I don't have it
Check with neighbours and any safe-drop location first, and look for a card from the carrier. If it still hasn't turned up, contact us within 14 days of the delivery scan and we'll open a formal investigation with the carrier.
My order arrived damaged
Photograph the packaging and the item before unpacking any further, and email the photos to support@hyperlabs.com.au within 7 days of delivery. We'll arrange a replacement or a full refund at no cost to you.
Can I change my delivery address?
Only before dispatch. Email us as soon as possible with your order number and the corrected address. Once an order has been handed to the carrier we can't redirect it.
Still need help?
Email support@hyperlabs.com.au or call +61 412 451 502, 9:00am – 5:00pm AWST Monday to Friday. Have your order number ready and we'll get you an answer within 1 business day.
Business details
HyperLabs
ABN 48 990 928 521
18 Phar Lap Road, Wattle Grove WA 6107, Australia