Track Your Order
Thank you for shopping with Hyper Labs.
Once your order has been processed and dispatched, you will receive your shipping and tracking information by email where tracking is available.
1. Order Processing
Orders are generally processed within:
3–5 business days
Our daily order cut-off time is 2:00 PM Australian time.
Orders placed after the cut-off time may be processed on the following business day.
2. Delivery Time
After processing, standard delivery generally takes:
3–7 business days
Estimated total delivery time from order placement is therefore approximately:
6–12 business days
Delivery times are estimates and may vary due to carrier delays, public holidays, weather, transport disruptions or other circumstances outside our reasonable control.
3. Tracking Information
When tracking information is available, Hyper Labs will provide the relevant tracking details to the customer.
Please check your email inbox, including your spam or junk folder, for your shipping confirmation.
If you have not received tracking information after your order has been processed, please contact us.
4. Can't Find Your Tracking Information?
If you cannot find your tracking information, please contact our customer support team.
Please provide your:
- Order number
- Full name
- Email address used to place the order
We will review your order and assist you with the latest available delivery information.
5. Order Has Not Arrived
If your order has not arrived within the expected delivery timeframe, please contact us at:
Email: support@hyperlabs.com.au
Phone: +61 412 451 502
We will investigate the delivery status and, where appropriate, contact the relevant carrier to assist with locating the shipment.
If a product has not been supplied within the applicable timeframe, Hyper Labs will work with the customer to provide an appropriate solution in accordance with applicable Australian law.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an incorrect address after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
7. Damaged or Incorrect Orders
If your order arrives damaged, incomplete or contains the wrong product, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs of the product and packaging so we can investigate and assist you.
Your rights under the Australian Consumer Law are not affected by this tracking and delivery policy. Australian online businesses remain subject to consumer guarantees and other applicable consumer laws.
8. Contact Hyper Labs
Hyper Labs
18 Phar Lap Road
Wattle Grove WA 6107
Australia
Phone: +61 412 451 502
Email: support@hyperlabs.com.au
Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM AWST